Privacy Policy

Privacy Policy

Effective date: 6th December 2022

Welcome to Pocketi!

This Privacy Policy governs your visit to,, and Pocketi mobile application. The purpose of this agreement is to inform and explain to you how we manage, collect, use, possess, safeguard and disclose your Personal Data, which is subject to the privacy principles set out in Ghana’s Data Protection Act 2012.

Protecting our customer’s Personal Data and compliance with Applicable Laws is of the utmost importance to Pocketi and matter we take very seriously. We are committed to properly managing, protecting, and processing your Personal Data by this Privacy Policy, which applies to all Personal Data we collect through our Website and/or other channels.

Please read and review this Privacy Policy, which will inform you how we collect, use, process and disclose your Personal Data. This Privacy Policy should be read in conjunction with Pocketi’s Terms and Conditions, of which this Privacy Policy forms part. This Privacy Policy supplements, but does not supersede nor replace any other consents you may have previously provided to Pocketi in respect of your Personal Data. We may also collect and process your Personal Data under any exceptions to Applicable Laws, which are not set out in this Privacy Policy. We trust that it will assist you in making an informed decision on whether to provide us with any of your Personal Data.

1. Introduction

1.1. Pocketi (“us”, “we”, or “our”) operates and Pocketi App (hereinafter referred to as “Service”).

1.2. We use your data to provide and improve Service. By using the Service, you agree to the collection and use of information by this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

1.3. Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitute your agreement with us (“Agreement”).

2. Definitions

APPLICABLE LAW means the Data Protection Act 2012 (Ghana), and its respective subsidiary legislations and regulations, as amended from time to time;

SERVICE means the website owned and operated by Integra Limited.

PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

USAGE DATA is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

COOKIES are small files stored on your device (computer or mobile device).

DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and how any personal data are or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers to process your data more effectively.

DATA SUBJECT is any living individual who is the subject of Personal Data.

THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

3. Information Collection

3.1. We collect several different types of information for various purposes to provide and improve our Service to you.

4. Types of Data Collected

4.1. Personal Data.

4.1.1. While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”).

4.1.2. Personally identifiable information may include, but is not limited to:

(i) First name and last name

(ii) Nationality

(iii) Country of residence

(iv) Email address

(v) Phone number

(vi) Photos

(vii) Tax ID number

(viii) National ID

(ix) Phone Service providers

(x) Cookies and Usage Data

4.1.3. We may use your Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by emailing or at

4.2. Usage Data.

4.2.1. We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”).

4.2.2. This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your identifiers, and other diagnostic data.

4.2.3. When you access Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device’s unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

4.2.4. We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

4.3. Device Information

4.3.1. We collect device-specific information when you access our Services, including your hardware model, operating system and version, unique device identifiers, mobile network information, and information about the device’s interaction with our Services.

4.4. Tracking Cookies Data.

4.4.1. We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

4.4.2. Cookies are files with a small amount of data which may include an anonymous unique identifier.

4.4.3. Cookies are sent to your browser from a website and stored on your device.

4.4.4. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

4.4.5. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

4.4.6. Examples of Cookies we use:

(i) Session Cookies: We use Session Cookies to operate our Service.

(ii) Preference Cookies: We use Preference Cookies to remember your preferences and various settings.

(iii) Security Cookies: We use Security Cookies for security purposes.

(iv) Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

5. Use of Data

5.1. Pocketi uses the collected data for various purposes:

b) to notify you about changes to our Service;

a) to provide and maintain our Service;

c) to allow you to participate in interactive features of our Service when you choose to do so;

d) to provide customer support;

e) to gather analysis or valuable information so that we can improve our Service;

f) to monitor the usage of our Service;

g) to detect, prevent and address technical issues;

h) to fulfill any other purpose for which you provide it;

i) to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;

j) to provide you with news, special offers, and general information about other goods, services, and events that we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;

k) in any other way we may describe when you provide the information;

l) for any other purpose with your consent.

6. Retention of Data

6.1. We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.

6.2. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

6.3. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.

7. Transfer of Data

7.1. Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

7.2. If you are located outside Ghana and choose to provide information to us, please note that we transfer the data, including Personal Data, to Cloud Database storage with AWS in South Africa and/or Kenya and process it there.

7.3. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

7.4. Pocketi will take all the steps reasonably necessary to ensure that your data is treated securely and under this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

8. Disclosure of Data

8.1. We may disclose personal information that we collect, or you provide:

8.1.1. Disclosure for Law Enforcement. Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

8.1.2. Other cases. We may disclose your information also:

(i) to our subsidiaries and affiliates

(ii) to contractors, service providers, and other third parties we use to support our business;

(iii) to fulfill the purpose for which you provide it;

(iv) for any other purpose disclosed by us when you provide the information;

(v) with your consent in any other cases;

(vi) if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

9. Security of Data

9.1. The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

10. Your Data Protection Rights

10.1. You have the following rights in relation to your Data:

10.1.1. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

10.1.2. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.

10.1.3. Right to erase – the right to request that we delete or remove your Data from our systems.

10.1.4. Right to restrict our use of your Data- the right to “block” us from using your Data or limit how we can use it.

10.1.5. Right to data portability- the right to request that we move, copy or transfer your Data.

10.1.6. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

10.2. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: at support@integraxp.comor at

10.3. If you are not satisfied with the way a complaint you make about your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority.

10.4. the Data we hold about you must be accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

11. Service Providers

11.1. We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.

11.2. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

12. Analytics

12.1. We may use third-party Service Providers to monitor and analyze the use of our Service.

12.2. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its advertising network. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page:

12.3. We also encourage you to review Google’s policy for safeguarding your data:

13. Behavioral Remarketing

13.1. Pocketi uses remarketing services to advertise on third-party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

13.2. Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: To opt-out from Facebook’s interest-based ads, follow these instructions from Facebook: Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt out from Facebook and other participating companies through the Digital Advertising Alliance in the USA, the Digital Advertising Alliance of Canada in Canada or the European Interactive Digital Advertising Alliance in Europe, or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy:

13.3. Instagram remarketing service is provided by Facebook Inc. For more information on the privacy practices of Instagram, please visit the Instagram Privacy Terms web page:

14. Links to Other Sites

14.1. Our Service may contain links to other sites that are not operated by us.

14.2. If you click a third-party link, you will be directed to that third party’s site.

14.3. We strongly advise you to review the Privacy Policy of every site you visit.

14.4. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

15. Children’s Privacy

15.1. Our Services are not intended for use by children under the age of 18 (“Children”).

15.2. We do not knowingly collect personally identifiable information from children under 18.

15.3. If you become aware that a Child has provided us with Personal Data, please contact us.

15.4. If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

16. Changes to This Privacy Policy

16.1. We may update our Privacy Policy from time to time.

16.2. We will notify you of any changes by posting the new Privacy Policy on this page.

16.3. We will let you know via email and/or a prominent notice on our Service, before the change becomes effective, and update the “effective date” at the top of this Privacy Policy.

16.4. You are advised to review this Privacy Policy periodically for any changes.

16.5. Changes to this Privacy Policy are effective when they are posted on this page. 

17. Contact Us

17.1. If you have any questions about this Privacy Policy, please contact us by email: at or